We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Product Availability / Stock / Pre-orders] How do I pre-order an item?
Add the pre-order item to your cart and complete checkout; you'll receive updates on estimated delivery.

[Customer Service / Contact / Support] What are your support hours?
Support is available Monday-Friday, 9 AM to 6 PM EST via chat and email; phone support until 5 PM.

[Order Modification / Cancellation] Can I modify my order address?
Address changes are possible before shipment; log in and edit via order details or contact us immediately.

[Gift / Personalization / Special Requests] Can I request product personalization?
Select personalization options during product selection; note any limits in the item description.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)