We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Account / Membership / Login Issues] I forgot my password, what do I do?
Click 'Forgot Password' on the login page to reset it via email.

[Gift / Personalization / Special Requests] Can I add a gift message?
Yes, select the gift option at checkout and enter your message for free wrapping.

[Shipping / Delivery / ETA / Tracking] Do you ship internationally?
Yes, to most countries with varying rates and ETAs. Check rates at checkout.

[After-sales / Returns / Refunds / Exchange] How do I exchange a product?
Log in, go to orders, and request an exchange within 30 days for size or color issues.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)