We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Order Modification / Cancellation] Can I cancel my order?
Orders can be canceled within 1 hour of placement if not yet processed; log in and select 'Cancel Order'.

[Gift / Personalization / Special Requests] Can I add a gift message?
Yes, during checkout, enter your message in the gift options section for free personalization.

[Shipping / Delivery / ETA / Tracking] How do I track my package?
Once shipped, you'll receive a tracking number via email; enter it on our tracking page.

[After-sales / Returns / Refunds / Exchange] How do I exchange an item?
Submit an exchange request within 30 days through your account; we'll send a replacement if available.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)