We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Product Availability / Stock / Pre-orders] How do I pre-order out-of-stock items?
Add to cart and select pre-order option; you'll be notified of estimated delivery and charged upon availability.

[Customer Service / Contact / Support] What are support hours?
Support is available 24/7 via email and chat; phone support is Mon-Fri 9 AM-6 PM EST.

[Order Modification / Cancellation] Can I change my shipping address after ordering?
If the order hasn't shipped, contact support within 24 hours to modify the address for a small fee.

[Gift / Personalization / Special Requests] Can products be personalized?
Select personalization options on the product page, like engraving, and add instructions at checkout.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)